Our current online sales system was originally built with one primary goal in mind: to efficiently serve our established crews and professional artists who regularly place bulk orders for high-volume projects. Over the years, this system has become a trusted and reliable channel for those needing large quantities of paint, supplies and accessories—often with specific colour and product preferences.
Because of this focus on bulk ordering, the ordering system is designed to streamline large requests, allowing repeat customers to quickly submit lists and receive quotations with minimal back-and-forth.
However, as many of you have experienced, certain colours or items may occasionally be out of stock. When that happens, valuable time is often lost in follow-up emails, calls, or messages trying to find suitable alternatives. We understand how frustrating this can be—especially when deadlines are tight and every moment counts.
We’re listening.
We are currently developing a new system that will better serve all of our valued customers—from long-standing professionals to amateurs, beginners, and casual creators. This upgraded system will eventually include:
- Real-time stock availability
- Live pricing
- Secure credit card payment options
- Streamlined checkout for all order sizes
This is a big step forward and will take some time to implement properly. In the meantime, our existing ordering process remains in place, and we continue to fulfill orders manually while providing personal service and support where needed.
We appreciate your patience as we work to evolve with the needs of our growing community. Our goal is to make ordering art supplies from us as smooth and rewarding as creating with them.
Thank you for your continued trust and support.
— The Grayside Team